Technical Support

My new account
Once your domain name is registered or transferred, Cinema Tech will notify you of your domain name acceptance and password. You will need this information to access your files on Cinema Tech's web server.

Information On
Uploading your pages
Using FTP
Using Netscape
Frontpage 98 Help

FTP (File Transfer Protocol)
FTP is used for transferring files (HTML pages, graphics, etc.) to/from your server. We suggest using programs specifically designed for FTP'ing (transferring) your files. Listed below are some suggestions for FTP programs to use. Please note that our tech support is versed in using WS_FTP and will not have information on how to configure/use other FTP programs.

For Windows™
We suggest the following ftp program: WS_FTP from Ipswitch, Inc. You can get a shareware (evaluation) copy of WS_FTP from: ftp://ftp1.ipswitch.com/pub/win32/ws_ftple.exe

For Macintosh™
We suggest the following ftp program: FETCH You can get a copy of FETCH from:
http://getfetch4.com/Fetch_4.0.1_Installer.bin
For more information on fetch check out:
http://fetchsoftworks.com/

Logging in with FTP
Based on the assumption you are FTP'ing with WS_FTP (as recommended above) the following section will give you a basic run-down on how to configure and use WS_FTP for transferring files.
1. You will need your initial e-mail from Cinema Tech entitled "NEW SERVER INFORMATION". Locate the part of the e-mail with your "Domain Name", "Login", and "Password" information.
2. You will need to start up WS_FTP. You should first be prompted with a "Session" dialog box. You will start configuring WS_FTP in the following areas:
Profile Name: This is any name you wish to identify your ftp information.
Host Name: Your Domain Name
Host Type:
Automatic Detect User ID: Your login name ("Login" in your initial e-mail)
Password: Password (BE SURE to put a check in the Save Password box) The remaining entries should remain empty. Your WS_FTP screen should look something like what is displayed below.

Click the "OK" button and WS_FTP should start logging you into your FTP site. If there are any login error messages in the message box in the lower part of the WS_FTP screen, please check your Domain Name, Login, and Password (the password is CASE sensitive, meaning 'YOURPASSWORD' is different from 'yourpassword', we suggest that you cut-n-paste your password DIRECTLY from the initial e-mail we sent you ["NEW SERVER INFORMATION"] into the WS_FTP password area). Once you have correctly ftp'd to your server. You will see your server directories in the right-hand window.
1. You will see a " \ " and an index.htm file in the upper right corner of the WS_FTP screen.
2. You will FTP(transfer) your files directly into this directory.
3. You will need to overwrite the temporary index.htm file we placed there.

Please Note: When setting up your HTML files, BE SURE to name your homepage (your main page) 'index.htm' Files are case sensitive. If your document says MYFILE.HTM then your file must be saved as MYFILE.HTM not myfile.htm.
Any subdirectories you would like to create may be created in the " / " (main) directory.
The 'MkDir' button creates a directory.
The 'RmDir' button removes a directory.

FTPing with Netscape Communicator
When ftping using Netscape Communicator you must use ftp://yourdomain.com for the location to publish to: If the graphics or other files are already on the server you can Select None when ftping.

Answers to Frequently Asked Questions
Cinema Tech has provided a self help section for FrontPage users. Please read the self help questions below. If you have any further questions please email Tech Support at .

Table of Contents
1. Frontpage98 Quickstart to Publish Your Site
2. Updating your Frontpage Web
3. Publishing your Frontpage97 Site

FrontPage Quick Start
All Cinema Tech's FrontPage sites have the FrontPage 98 extensions installed and are available for use by all of our FrontPage clients. The Copy Web/Publish Web function will not work properly until your domain name is "Live" on our servers. If you have requested for your site to be FrontPage ready, you will receive an e-mail when you can begin using FrontPage. If you are still using FrontPage 97, please refer to these instructions.
Please note: Before publishing your site, you must first establish a connection to your Internet Service Provider.

Publishing Your FrontPage 98 Web To The Server
"Open Front Page Web" dialogue boxes

1. Open your site locally through FrontPage Explorer, by using the "File" pulldown menu, and selecting "Open FrontPage Web".
2. In the "Getting Started" dialog box, select "Open an Existing FrontPage Web" and choose the FrontPage web you want to open. Click "More Webs" if the web you want to open is not listed.
3. When the web loads into FrontPage Explorer, select "Publish FrontPage Web" from the "File" pulldown menu.
4. Enter the Destination Web Server "www.yourdomain.com".
5. Enter the username and password for your hosting account.

Updating your Frontpage Web
This is the best way to update your site. This allows you to make fast, instant updates to your site on our server. In order to save a copy of the web to your local hard drive, simply publish the web to a location on your hard drive.
1. Open your site on our server through FrontPage Explorer.
2. Double-Click on the page that you need to edit (this will open your page in the FrontPage Editor).
3. Make all necessary updates to your page.
4. From the File Menu, select Save.

FrontPage 97
Quick Start Copying Your Web Site To The Server "Publish Web" dialogue box

1. Open your site locally through FrontPage Explorer.
2. From the file menu, select Publish or Copy FrontPage Web.
3. Enter the Destination Web Server "www.yourdomain.com".
4. Leave the Destination Web Name blank if uploading your main web pages, or "root web".
5. Check the Add to existing FrontPage Web.
6. Click OK.
7. Enter the username and password for your hosting account.

Updating Your FrontPageWeb
This is the best way to update your site. This allows you to make instant and fast updates to your site on our server, as well as to your site stored locally on your hard drive.
1. Open your site on our server through FrontPage Explorer.
2. Double-Click on the page that you need to edit (this will open your page in the FrontPage Editor).
3. Make all necessary updates to your page.
4. From the File Menu, select Save.